Mercari item arrived damaged.

The way to go would be to wait for the non-functional item to arrive back and then evaluate there. If it's the same controller, you can test whether it works or if there is damage. If it's different, I would message Mercari Twitter support and make a case to them how the item differs from the one you sent.Damaged in transit? SELLING. I received a return for item not as described and was confused (mercari wouldn't give me any details, no surprise there). When I got the Return back today (earrings), one post was COMPLETELY bent. My first instinct was to go on the app as report an issue but then I realized it could have been damaged in transit on ...I recently purchased an item on Mercari for $80 and although the seller says they shipped the item, when it arrived at my local ups, they messaged me saying the box was empty. ... File a damaged in transit claim with Mercari support. It's obvious that ups has a now opened, damaged box missing it's in original contents and they have acknowledged it.Mercari - Buyer returned damage product. So I've been selling on mercari for a bit I have almost 400 sales and for the first time a buyer put a claim in . Problem is the figure I sent out was in good - to near mint as detailed in the post. The pictures he sent show a completely different item in a different condition.Buyer Requested A Return. I've got over 100 sales on Mercari and just received my second return request. The first time a buyer requested a return they sent me a message explaining the reason they were requesting a return. This time I only knew because I saw it on the item in question as being under review for a return.

Take a photo of the damages. Document the damage in a Bill of Lading. Make sure both parties sign off on the BOL or the eBOL after the delivery inspection is complete. Notify the service provider of the damages if they aren't present during the delivery inspection. You can find your service provider's contact information in the Booking ...

I wish Etsy would step in and help alleviate both the seller and the buyer In these situations, much like Poshmark or Mercari do in the case of a lost or damaged item. With that being said, it sounds like the item was only damaged because it was not packaged properly. It should’ve been either wrapped in plastic or shipped in a plastic envelope.Mercari support keep getting worst with claims. Just had someone request return and he return it used, damage and in a used trash bag with no kind of protection. My item was brand new but I end up with a damage item that look like it got abuse by a 2 year old kid.

Otherwise no matter how many layers of bubble wrap, padding or popcorn peanuts you used Mercari will give you a speech that you need to wrap it better and refund the customer. I disputed it when it happened to me out if principle and they paid me my money with a warning.What Are The Rules For Returns On Mercari? The rules for returns are straightforward but firm. To be eligible for a return, buyers must act within the critical 72-hour window following delivery. The item must match one of the specific return-eligible conditions, such as being significantly different from the listing or arriving damaged.But, if there is any time that it is 100% your responsibility to refund, it's when the item arrived damaged. Make them happy and refund them. Also, if you want the item back you'll have to find a way to pay for the return. I'm not sure how you can't refund unless you spent the funds before ensuring everything was clear from purchase to delivery.It's not necessarily lost, it's just not updating. What you need to do is start a missing package report with usps. That normally shakes it loose. Also let your buyer know that you're keeping tabs on it. If your package truly does get lost and is never seen again, and you have a Mercari/ USPS label, Mercari will take care of it.Causes or threatens to damage Mercari’s reputation; Violates the terms of any bank, card or electronic funds transfer network; ... The list of Prohibited Items may be updated from time to time at Mercari’s discretion. Examples of items that fall under certain categories may also be expanded to provide better communication and context to our ...

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The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... GENERAL So I had an item that was supposedly damaged during shipping. I received an email stating that since I used a mercari label my item could be covered for up to 200$. Is there anywhere I can go to find out if my item is something that ...

Insurance is to protect the seller, not the buyer. You need to file a claim and ask the buyer to save the packaging as USPS may need them to bring it to their local post office for an inspection. If the item arrived damaged, then the buyer is entitled to a refund regardless of what returns policy you've selected. 11. Bobthecatking.The buyer also stated in their return request that "it got damaged in transit". The original listing photos show no sign of damage. Mercari sent me a generic response and approved the return anyways stating that the item was not accurately described and completely ignored the fact that even the buyer said it got damaged in transit.Item damaged in transit claim rejected. So I'm a seller. I sent a box out in EXCELLENT condition , taped up on all edges to avoid water getting in but fex ex at some point had it in the rain so it arrived covered in mold. Mercari accepted the return request and told me I'm not covered due to insufficient packaging. Are you kidding me?!Always take pictures with the smartphone people will do anything . They know how to manipulate the system. After that I will be as nice as possible to them Mercari reads all conversations you are having with the client. When Mercari see that you are willing to work with the client sometimes Mercari will give you credit• 35 min. ago. GarGargle. Item arrived Damaged but after contacting Mercari they automatically complete the transaction and denied my return request? BUYING. I …

Here is the email the sent me: " Tiffany G. (Mercari) Jun 21, 2021, 1:49 PM PDT Hi Robert, Thanks for reaching out to Mercari. I am sorry to hear that your item arrived damged to your buyer. I fully understand the frustration that may come with this issue.Reply. tomahawkward • 2 yr. ago. Yeah! I just put a random number and it worked. Thanks. 2. Reply. BoringNameGoesHere • 2 yr. ago. When it asks for a tracking number, just select Usps and type in any random number like 1234, click submit, and it …The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Damaged item BUYING I bought a Christmas tree candle holder that is full of a liquid with glitter from Bath and Body Works meant to be a gift last week. Item arrived, it was packed well, but when I took the candle holder out, the liquid is ...Mercari is your marketplace. It's the perfect place to declutter and discover items that are uniquely you. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures. ... Shipments using Mercari prepaid labels include insurance up to $200 for loss or damage in transit. Keep it safe. Your private info stays with Mercari. See more of ...seller offering to replace damaged item. I purchased a turntable for around $300 and received it a couple days ago. The cover of the turntable was cracked and broke when I got it, so I instantly requested a return and it got approved. Although now I've got the seller saying they can buy and send me the replacement part for free.So if your package has been scanned and lost by USPS, Mercari will release your funds and also refund the buyer. I don't think the transaction is eligible for a review afterwards so you shouldn't have to worry about a bad review! I (seller) have a similar issue of my package being lost in transit. It was stuck at "In-transit" since 7/5/20 ...Policy. Mercari’s Return policy reflects a balance between the needs of both parties to the transaction, the Buyer and the Seller. If a Buyer has a concern about an item that they received, they must initiate a return request through the Order Status page or the Rating page within 72 hours of the carrier-confirmed local delivery time (concerns raised outside of these channels may not be ...

Think about it logically for how damaged the box was and how minor the damage to the item was, considering that the shipping box was completely destroyed the item would have far more extensive damage if it was packaged improperly." But in my case the shipping box looked like it got ran over and the packaged item had a very minor dent in the corner.Mercari is your marketplace. It's the perfect place to declutter and discover items that are uniquely you. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures.

Take a photo of the damages. Document the damage in a Bill of Lading. Make sure both parties sign off on the BOL or the eBOL after the delivery inspection is complete. Notify the service provider of the damages if they aren't present during the delivery inspection. You can find your service provider's contact information in the Booking ...One of the Items arrived damaged. I bought a bundle a week ago and it arrived today. Unfortunately one of the items arrived broken and there are signs of damage to the packaging. I contacted the seller and he said he will send out a replacement via priority mail today. I said "okay" but I also told him I won't rate him yet as I will also ...Ask them if they delivered a damaged item. Ask them if it would be noted in tracking whether package was damaged. If you get any info that's relevant, share this info with Mercari as soon as you receive it (but do NOT miss Mercari reply deadline waiting for USPS reply) Good luck! 11. Thecabin5.r/Mercari. r/Mercari. • 2 yr. ago. Resident-Meme-Mom. HELP! One of my items was delivered to the wrong address. SELLING. I used the shipping label Mercari provided for the package and I even have an image of the package at my local usps however the item delivered to the wrong address. I'm not sure what's going on and I was wondering what ...When my product arrived it was broken. The packaging was pretty flimsy. ... They will likely ask for pics of the package as well as the damaged items as part of their decision to issue a refund. ... The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this ...63K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…

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After writing them four times I finally got told that they were damaged, not that the box was empty. I've been asked two more times for pictures so I could try and figure out what happened damage these items - I ship lots of delicate items and have never ever had one break before. Then of course mercari still couldn't seem to send me the pictures.

Now it seems they deny without warrant. Glad I started photographing the packing process with shipping label visible. Kind of scammy on Mercari's part, imo. Ironically, the buyer was still supplied a label and returned the damaged item. Although only 1/6 was broken upon arrival, all 6 arrived broken back to me.The item must match one of the specific return-eligible conditions, such as being significantly different from the listing or arriving damaged. Mercari's team will assess the return request based on the listing details and the evidence provided by the buyer, including photos and descriptions of the issue.Just over here adding to my collection of goofy 4 stars lol! Apparently you just can't win! Shipped something sealed in a bag in a box only because a previous buyer kindly pointed out that even tho their item was perfect, a box might be safer than padded mailer just in case.Item arrived in 2 days via Fed Ex and still only got 4 stars for "ship time" ... But on mercari, ppl do expect faster ship times in general than say ebay, or etsy because as you know, sellers don't get paid until after the buyer rates them or 3 days after the package has arrived. Most sellers want to get paid asap(me included) so we ship asap.UPS cant help you in this scenario as the label was issued via 3rd party (mercari) and not purchased directly with UPS with shipping protection. The shipping protection you get using a mercari label is directly through mercari - it is supposed to protect you from lost or damaged packages and they will reimburse you up to $200.The buyer can claim a refund from you, and you can try to get a refund from Mercari/UPS if it was insured. If the shipping label was through Mercari, the buyer will be asked to submit photos that show the damage as well as how it was packaged, and Mercari will determine whether the packaging was sufficient.So this person bought an item from me. It was expensive face powder makeup. And photos show that the item was open used and the packaging on the product part of it was damaged. Several photos used all 12. And description on this item. This item has been listed for a bit. This person sent me an offer and I accept. This item was packaged very well.You have all the power here. All you have to do is request the refund because you never received the item. The sender might have proof of sending it out but that won't matter to Mercari if there's no tracking. It's up to you whether you want to give them the benefit of the doubt and give the missing mail a bit more time before requesting a refund.So if your package has been scanned and lost by USPS, Mercari will release your funds and also refund the buyer. I don't think the transaction is eligible for a review afterwards so you shouldn't have to worry about a bad review! I (seller) have a similar issue of my package being lost in transit. It was stuck at "In-transit" since 7/5/20 ...

I am outside of the 3 day review period. Do I have any recourse? So, I bought a set of 4 mugs and 4 plates. I was charged $35-ish just for shipping…When you purchase an item on the Internet, you expect it to arrive as described by the seller, but it doesn’t always happen this way. If you receive an item that is vastly differen...Resell for long enough and your bound to get a few of these cases from time to time. In this video, I review a few current, not-so-fun cases where buyers rec...I wish Mercari allowed partial refunds. I bought a bundle from someone, 4 items, 3/4 items arrived as described but one did not. It had stains on it. Ask the seller to return just that shirt for a refund and they agree, now I just learned Mercari doesn't do partial refunds. As a seller on Depop and eBay that allows partial refunds, that is ...Instagram:https://instagram. magicseaweed hookipa Mercari’s Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari’s Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. biomat plasma san marcos I just received a supposedly fully computer tower (not an expensive one) today from a Mercari order. It came damaged. It was in a box only slightly larger than the computer with just two layers of the small bubbles wrap around it. As soon as I unwrapped it, half a dozen small pieces of plastic fell out. ... Item Arrived Damaged upvotes ...If you are able to prove that you followed Mercari's packaging guidelines, Mercari will refund the buyer and release your funds to you also. The buyer can assist you getting your shipping protection by stating that the item was packaged well and showing all the protection you shipped it with in their damage claim photos to Mercari. stetler insurance danville pa The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this subreddit.' Members Online city of gadsden courthouse 5,107 total complaints in the last 3 years. 1,711 complaints closed in the last 12 months. View customer complaints of Mercari, Inc, BBB helps resolve disputes with the services or products a ... eb2 vs eb3 current priority date Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. ... Damaged in Transit. For items damaged in transit, support requests must be filed within 3 ...Once it is reviewed by Mercari (it may take a while, the system is really sloggy right now - expect 5 - 7 days minimum) you should be approved and if the seller chooses to get the item back, you will be provided with a shipping label to return the item. (Mercari pays for the return shipment.) nothing bundt cakes lynchburg va Each item was under 1lbs so individually they would have shipped as USPS first class. When the buyer bundled the items, I was expecting a UPS label since the items combined would be over 1lbs. But I still got a first class label with the weight of 15oz. Mercari customer service was really quick to reply and tell me that I wouldn't be charged ...How to let mercari know my item came damaged? When i go to the help option it doesn't give me the option to report item for damage or not as described? Archived post. New comments cannot be posted and votes cannot be cast. Don't go to help, go to your order in progress, then start a return request. gyeonggi do korea zip code I ordered 2 items from one seller via bundle to get one item down a few bucks & combine shipping costs. 1 of the items arrived severely broken… Advertisement CoinsIf this was the case, Mercari should let them keep the item, they should get a refund, AND funds should be released to the seller. There's no reason for Mercari to pay to ship a damaged item back to the seller for the seller to claim the same damage during transit and then have the value of the item released to them.I am outside of the 3 day review period. Do I have any recourse? So, I bought a set of 4 mugs and 4 plates. I was charged $35-ish just for shipping… gasbuddy damascus md Just go through Mercari. Take photos of the item inside the box (with the label visible if possible) to show what a bad fit it was. Do not rate, and open a return immediately describing the damage. Coming from a seller, Mercari almost always sides with the buyer, even if the seller hasn't done something wrong.Mercari refused paying me for damaged item . I sold a set of two glass faceted lotus candle Holders I wrapped and boxed very well. The buyer said they were damaged Mercari says for Her to return to me because the item was not wrapped properly and that it was minimal damage today I got the return and they are smashed and the box looked like it ... ihg army hotels craig apartments Being you got an email confirming your package was picked up I would assume you could file a claim for a lost package. Even if it wasn't scanned you have proof it was picked up & our of your hands if something happened. Good luck. i doubt usps will be able to help them they go off the tracking history on the package. jim carrey illuminati jimmy kimmel When you get it back try to fight it as not being returned in the condition you sent it in. As it is your first sale you may be out of luck. The key with Mercari is to be brief and very polite in emails to them. I've found them fair but I've sold 2000 items there so I've had a lot of time to build up a reputation as an honest seller. cinemark lewisville Mercari approved the buyer's return request, so Mercari gave me $200 under their shipping protection guidelines. However, I still lost $190 on this transaction, so I'm going to file a claim with UPS. The buyer provided me with the pictures of the damaged package that I will use in my UPS claim.212. Mercari settled into 5th place in the 2021 Sellers Choice Awards, slipping one spot from the previous year. The mobile selling app showed improvement in Profitability, and gained praised for its Ease of Use, placing near the top in that area. In January 2021, EcommerceBytes readers rated the marketplaces on which they had …